Refund policy
Doglen Art production is customized and this is the reason we don’t offer returns. My artworks are designed personally to you and your pet!
If you are unhappy with your final product then please get in touch with me. Customer satisfaction is one of our passions and I always endeavour to make sure you're happy with the final masterpiece.
Of course, I will replace it without question if you receive the wrong or damaged in transit product, incorrect size. Let me know if you experience any of the problems listed above within 48h after delivery.
You could cancel your order for free within 8 hours after the moment you have placed it. Once this period expires, the cancellation will be granted at my discretion, since I start working on your product as soon as you place the order. You owe 30$ in case you cancel the purchase after the artwork has been created.
Provision of a high quality photo, in accordance with my “Photo guide” is crucial when creating a high quality artwork. Please, keep this in mind when you submit a photo of your pet! There is no way to transform low quality picture into high quality hand-painted portrait! You may add a note to the photo with certain request though. I am open to make tiny changes in the painting in terms of removing red eye effect, edit eye color etc. On the other hand, changes like adding a smile or open the pet’s mouth are not possible.
All examples on my site were made from photos with high resolution. Avoid sending low quality, blurry photos, as this does not allow me to create the excellent finish you see on my pictures.
If you are unhappy with your final product then please get in touch with me. Customer satisfaction is one of our passions and I always endeavour to make sure you're happy with the final masterpiece.
Of course, I will replace it without question if you receive the wrong or damaged in transit product, incorrect size. Let me know if you experience any of the problems listed above within 48h after delivery.
You could cancel your order for free within 8 hours after the moment you have placed it. Once this period expires, the cancellation will be granted at my discretion, since I start working on your product as soon as you place the order. You owe 30$ in case you cancel the purchase after the artwork has been created.
Provision of a high quality photo, in accordance with my “Photo guide” is crucial when creating a high quality artwork. Please, keep this in mind when you submit a photo of your pet! There is no way to transform low quality picture into high quality hand-painted portrait! You may add a note to the photo with certain request though. I am open to make tiny changes in the painting in terms of removing red eye effect, edit eye color etc. On the other hand, changes like adding a smile or open the pet’s mouth are not possible.
All examples on my site were made from photos with high resolution. Avoid sending low quality, blurry photos, as this does not allow me to create the excellent finish you see on my pictures.